This information is only displayed if you are using Merchant Key (asymmetric) encryption. If Merchant Key encryption is turned on, you must upload the Merchant Key in order to view credit card information. If the key has not been uploaded, the Credit Cards will be Locked (not viewable). To unlock the payment information, click on Locked to be taken to the Upload Merchant Key screen. After uploading the Merchant Key, the Credit Cards will become Unlocked and viewable. You can click on Unlocked to have ShopSite expire the session and remove the decryption key from the server.

Select an order to the left and click Manage an Order to send tracking information or a copy of the receipt to the shopper.

Select one or more orders in the list that you would like to view and click View Orders. You can view one, several, or all of your orders this way. You can also print your orders by clicking the Print button. If you are selling digital download products, you can send download keys to customers from this screen.

A Packing Slip is an order without the payment information, which can be used by order fulfillment personnel. Select the orders you want to view packing slips for, then click the View Packing Slip button to view the packing slips, where you can Print them.

This button will appear if you are using real-time credit card processing to Authorize transactions and capture payment later, you will have the option to bill orders once they are ready to be shipped. From the Orders screen, select the orders you want to capture the funds for, and click Bill Orders. The Bill Orders screen will display a list of all the orders you have selected to process. The Status field will display information about the payment status.

Select the orders you want to delete from the order list and click this button to delete the selected orders from your store. You should only delete orders if you are certain you will no longer need the order information (after payment has been collected and the order has been exported to a backup or external order manager application).

Use the search feature to find orders based on specified criteria. See the Merchant Search help page for more information.

Click this button to display all orders. This is especially useful to replace the results of a previous search with a list of all orders.

Click this button to go to the Database Download screen where you can download your orders to your local computer. You can download order information in three formats; click these links for more information:

Shop Site uses an intruder detection system and other security features to help protect your vital information. The Security button will take you to a screen that allows you to view and manage your security status.

Click on the Configure button to add header and footer information to the Order information and Packing Slips, and to configure whether or not to display prices on the Packing Slips.