Screen: ShopSite > Orders

Orders

After receiving an e-mail notification that someone has placed an order in your store, you can go to the Orders screen in ShopSite to view order information. The Order screen lists all orders in your store, and new orders are preceded by an asterisk (*). The list of orders shows the order number and the customer name.

Note:

Order information is not sent by e-mail because e-mail is not secure. Viewing or downloading your orders from your browser is secure if your store is configured to use secure sockets layer (SSL) protocol (e.g., https://). If you see a warning at the top of the Orders screen, your store is not configured to use SSL. Contact your host administrator to enable SSL for your store.

The security level indicated on your Orders screen tells you what level of data protection is in place for your ShopSite store. Click on the indicated level or on the Security button, then Security Status to learn more about data security elements.
Credit Cards
This information is only displayed if you are using Merchant Key (asymmetric) encryption. If Merchant Key encryption is turned on, you must upload the Merchant Key in order to view credit card information. If the key has not been uploaded, the Credit Cards will be Locked (not viewable). To unlock the payment information, click on Locked to be taken to the Upload Merchant Key screen. After uploading the Merchant Key, the Credit Cards will become Unlocked and viewable. You can click on Unlocked to have ShopSite expire the session and remove the decryption key from the server.
View Orders
Select one or more orders in the list that you would like to view and click View Orders. You can view one, several, or all of your orders this way. You can also print your orders by clicking the Print button. If you are selling digital download products, you can send download keys to customers from this screen.
Note:

If your store is using manual (offline) payment processing, and you are capturing CVV information, after you view or download an order for the first time the CVV data will be removed from ShopSite. If the order is viewed or downloaded again, the CVV data will be replaced with "**purged**". If you are not ready to process payment for the order, you should use the View Packing Slip option instead.

View Packing Slip
A Packing Slip is an order without the payment information, which can be used by order fulfillment personnel. Select the orders you want to view packing slips for, then click the View Packing Slip button to view the packing slips, where you can Print them.
This button will appear if you are using real-time credit card processing to Authorize transactions and capture payment later, you will have the option to bill orders once they are ready to be shipped. From the Orders screen, select the orders you want to capture the funds for, and click Bill Orders. The Bill Orders screen will display a list of all the orders you have selected to process. The Status field will display information about the payment satus.
This button will appear if you are accepting payments via Google Checkout. When a customer pays for an order using Google Checkout, the fund transfer will be authorized, ensuring the funds for the purchase are available. After you are ready to ship the order, you can capture the funds to your merchant account by selecting the order number from the list and clicking on the Bill Google Orders button.
Delete Orders
Just as you can view one, several, or all your orders at once, you can delete them from your store after you have finished processing them. Be careful you don't delete your orders before you have collected payment information.

Click this button to go to the Database Download screen where you can download your orders to your local computer. You can download order information in three formats; click these links for more information:
Warning:

If you download the orders database to your local computer, you must ensure that customer information remains private and secure. ShopSite cannot encrypt or protect information on your local computer.

Note:

If your store is using manual (offline) payment processing, and you are capturing CVV information, after you view or download an order for the first time the CVV data will be removed from ShopSite. If the order is viewed or downloaded again, the CVV data will be replaced with "**purged**". If you are not ready to process payment for the order, you should use the View Packing Slip option instead.

Shop Site uses an intruder detection system and other security features to help protect your vital information. The Security button will take you to a screen that allows you to view and manage your security status.
Click on the Configure button to add header and footer information to the Order information and Packing Slips, and to configure whether or not to display prices on the Packing Slips.

ShopSite Help and Resource Center
Last updated: March 01, 2010
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