FedEx Shipping Configuration

If you have not previously configured FedEx shipping, you will be required to Register for FedEx Shipping before seeing this screen. After you have entered your FedEx account information, you can configure various options that will determine how shipping costs will be calculated.

FedEx Delivery Type

Select Residential or Commercial

Select whether your FedEx shipping is primarily to businesses or to residences by selecting the appropriate radio button.

FedEx Services

This section configures which FedEx shipping methods you will allow.

Ground Shipping

Select which types of FedEx Ground shipping you will use.

Express Shipping

Select the express shipping services you want to offer.

FedEx Ground® Economy

FedEx Ground Economy uses the United States Postal Service to deliver a FedEx package to a residence or P.O. Box, APO, FPO, and DPO destination.

Select Ground Economy Hub

Use this dropdown menu to select which USPS hub is closest to the address you ship from. This field is only necessary if you selected FedEx Ground Economy as a Ground Shipping option above.

FedEx Drop-off Types

Select Drop-off Type

Select the radio button beside the package drop-off method you will use. Options include: Regular Pickup, Request Courier, Drop Box, Business Service Center, FedEx Express Station

FedEx Special Services

Select Special Services

Select any special services, such as FedEx Delivery Signature or Saturday pickup or delivery. FedEx Delivery Signature requires an additional selection for how it should be handled. Options include: Indirect Signature; Direct Signature; and Adult Signature.

FedEx Shipping Rates

Select Shipping Rates

Select the method to use for determining shipping rates. Options include: Account Rates or List Rates. You also have the option of adjusting the rates before they are displayed to the customer by providing + or - a particular percentage. For example, if you use List Rates and want to add 10% to the rate before it is shown to the customer, select the List Rate radio button and enter 10 in the accompanying text field.

Delivery Day / Transit Time

Set the checkbox to include an estmated delivery date or transit time with the shipping rate quote.

Package Weight and Size Limits

Maximum weight

Set the maximum weight that you will put in each box that you ship. (Note that you must use the same unit of measure throughout your store, either pounds or kilograms.) If the combined weight of all products in an order exceeds this weight, ShopSite will charge for multiple boxes. This value should be at least as large as the weight of the heaviest product that you sell. FedEx sets a maximum weight of 150 lbs., or 70 if when using FedEx Home Delivery.

Maximum size

Set the maximum length, width, and height that you will put in each box that you ship. If the combined dimensions of all products in an order exceeds this reference, ShopSite will charge for multiple boxes. This value should be at least as large as the size of the largest product (by each dimension) that you sell.

Space to reserve for packing material

Set the amount of packing material that will be used in orders. These numbers are subtracted from the maximum size dimensions when determining actual available space in a package.

Missing Product Weight or Size

Use minimum product weight

Check this box and enter a minimum product weight to have ShopSite charge shipping based on the minimum product weight for all products that have no weight defined.

Use minimum product size

Check this box and enter a minimum product length, width, and height (in inches) to have ShopSite charge shipping based on the minimum product dimensions for all products that have no dimensions defined.

E-mail alert settings

Check the boxes for "Zero weight or weight over the limit" and/or "No item size" to receive E-mail alerts whenever a product is added to the shopper's cart that meets the respective criteria.

E-mail address

Provide an email address for where you want the "zero weight" and "no size" alerts sent.

Minimum Order Weight

Use minimum order weight if total order weight is less

Check this box and enter a minimum weight to have ShopSite use the minimum order weight if the combined weight of all products in an order is less than the minimum specified.

Declared value -- Limit of Liability

This is not insurance.

Declared Value Options

Set the check box to allow declared values to be used when requesting rates. This can be especially important with international orders that may charge the customer additional tariffs based on the value of the shipment before delivery. Optionally, set a cap on the maximum value to declare on a shipment.

Time-out

Number of seconds to wait for a response from FedEx before informing the customer

Use the dropdown menu to select the number of seconds ShopSite should wait for a response from FedEx for a returned rate. Defaults to 15.

Customer Messages

Configure messages customers will see if ShopSite encounters an error trying to calculate FedEx shipping costs.

Header for Error Messages

The text in this box will be included at the beginning of any FedEx error message the customer sees.

No FedEx server response

The text in this box will appear in the error message if ShopSite is unable to contact the FedEx server to calculate shipping costs.

No FedEx service for shipping address

The text in this box will appear in the error message if FedEx indicates they do not ship to the address specified.

Buttons

Clicking on Zero Weight Products or Save will save your changes made on this screen. Any other button will abandon your changes.

Subscriber Info

Click on this button to view your FedEx account information.

Zero/Over Weight Products

Click this button to see a list of products in your store that do not have shipping weights specified.

Click this button if you want to change your FedEx account.

Save

Click this button to save changes on this screen and return to the Shipping Configuration screen.

Cancel

Click this button if you want to abandon your changes and return to the Shipping Configuration screen.