UPS Shipping

Use the fields on this screen to select the UPS services that you want to offer your customers and to configure additional UPS shipping options. You must also configure ShopSite to use state and country pull-down lists on the States and Countries screen.

When obtaining UPS shipping rates for an order, ShopSite uses some default settings that are correct for most orders. UPS charges may be higher if an order does not meet these qualifications:

UPS Services

Select UPS Services

Check the UPS shipping services that you want to offer to your customers. Note that not all services are available for all destinations. For example, you cannot use UPS Ground to deliver a package from the U.S. mainland to Hawaii. The UPS system will compare the store location with the customer’s shipping address and only display charges for services that are actually available.

UPS Delivery

Residential or Commercial

Select Residential Delivery if the majority of your shipments go to residential addresses. Select Commercial Delivery if most of your shipments are delivered to businesses. UPS rates are slightly higher for residential delivery.

UPS Pickup Types

Select UPS Pickup Type

Select the method that you use for UPS pickups. Some pickup methods are more expensive than others.

UPS Address Validation

Use UPS Address Validation

Check this box to use UPS Address Validation to ensure that the shipping address information entered by customers is consistent. This does not check that the address actually exists, but that the city, state, and ZIP code all match. All combinations of city, state and ZIP code must be for addresses within the United States. All other addresses are assumed to be okay.

Note:

When using UPS Address Validation, it is strongly recommended that you configure the order form to use a pull-down menu for selecting states. You can do this on the Commerce Setup > States and Countries screen. Using a pull-down menu prevent customers from making typing errors when selecting their state.

Display Error Details

Only check this box if you or your customers are experiencing problems with UPS Address Validation. Checking this box will cause ShopSite to display an error screen to the customer when there is a problem with address validation. Note that an invalid address is not an error, and that Address Validation will always display a message and recommend address changes if the address entered is invalid.

Total Order Weight

Maximum
weight/box

Set the maximum weight that you will put in each box that you ship. (Note that you must use the same unit of measure throughout your store, either pounds or kilograms.) If the combined weight of all products in an order exceeds this weight, ShopSite will charge for multiple boxes. This value should be at least as large as the weight of the heaviest product that you sell.

Use minimum

Check this box to have ShopSite use the minimum order weight if the combined weight of all products in an order is less than the minimum.

Minimum order
weight

Set the minimum weight for an entire order. If the combined weight of all products in an order is less than the minimum weight, ShopSite will use the minimum weight for obtaining shipping charges.

Missing Product Weight

Send e-mail

Check this box to have ShopSite send an e-mail message when a product is ordered that has no weight defined.

E-mail address

Enter the e-mail address to which ShopSite should send "no weight" messages.

Message

Type the text of the message that you would like sent when an ordered product has no weight defined.

Use minimum
weight

Check this box to have ShopSite charge shipping based on the minimum product weight for all products that have no weight defined.

Minimum product
weight

Enter a weight that ShopSite should use for shipping charges for products that do not have a weight defined.

Customer Messages

No UPS server
response

Enter a message that you want customers to see when the UPS server does not respond after ShopSite requests shipping charges for an order. This should be a very rare occurrence.

No UPS service
for address

Enter a message that you want customers to see when there is no UPS service available for the shipping address. For example, if you have only enabled UPS Ground and the customer enters a shipping address that requires air delivery, this message would be displayed.

Buttons

UPS User Info

Click this button to view your UPS User ID, password, and Access License key.

Zero Weight
Products

Click this button to see a list of products in your store that have a weight of zero. Products with zero weight will not incur the correct shipping charges. In most cases, you should define a real weight for each product.

Reregister UPS

Click this button to go through the UPS registration process again. You should reregister if you need to change your store’s address or other information.