UPS Shipping

Use the fields on this screen to select the UPS services that you want to offer your customers and to configure additional UPS shipping options. You must also configure ShopSite to use state and country pull-down lists on the States and Countries screen.

When obtaining UPS shipping rates for an order, ShopSite uses some default settings that are correct for most orders. UPS charges may be higher if an order does not meet these qualifications:

UPS Services

Select UPS Services

Check the UPS shipping services that you want to offer to your customers. Note that not all services are available for all destinations. For example, you cannot use UPS Ground to deliver a package from the U.S. mainland to Hawaii. The UPS system will compare the store location with the customer’s shipping address and only display charges for services that are actually available.

UPS Delivery

Residential or Commercial

Select Residential Delivery if the majority of your shipments go to residential addresses. Select Commercial Delivery if most of your shipments are delivered to businesses. UPS rates are slightly higher for residential delivery.

UPS Pickup Types

Select UPS Pickup Type

Select the method that you use for UPS pickups. Some pickup methods are more expensive than others. Options may include: Daily Pickup, Customer Counter, One Time Pickup, On Call Air, Letter Center and Air Service Center.

UPS Address Validation

Use UPS Address Validation

Check this box to use UPS Address Validation to ensure that the shipping address information entered by customers is consistent. This does not check that the address actually exists, but that the city, state, and ZIP code all match. All combinations of city, state and ZIP code must be for addresses within the United States. All other addresses are assumed to be okay.

Note:

When using UPS Address Validation, it is strongly recommended that you configure the order form to use a pull-down menu for selecting states. You can do this on the Commerce Setup > States and Countries screen.

Display Error Details

Only check this box if you or your customers are experiencing problems with UPS Address Validation. Checking this box will cause ShopSite to display an error screen to the customer when there is a problem with address validation. Note that an invalid address is not an error, and that Address Validation will always display a message and recommend address changes if the address entered is invalid.

UPS Shipping Rates

Select Shipping Rates

Select the method to use for determining shipping rates. Some methods are more expensive than others. Options may include: Retail Rates, Daily Rates, Standard List Rates, and Account Based Rates. You also have the option of adjusting the rates before they are displayed to the customer by selecting the check box and providing + or - a particular percentage.

Dimensional Weight

Decide whether to include dimensional weight factoring into the shipping rates. Dimensional weight is factored according the standards used by UPS. UPS: Determinine Dimensional Weight. The following section can be used to modify the default amounts set by UPS.

UPS Shipping Factors for Dimensional Weight Calculations

For domestic shipments in the U.S.

Defaults to 166 in³/lb and 6000 cm³/kg.

For shipments from the U.S. to Canada

Defaults to 139 in³/lb and 5000 cm³/kg.

For shipments from Canada to the U.S.

Defaults to 166 in³/lb and 6000 cm³/kg.

For all other international shipments

Defaults to 139 in³/lb and 5000 cm³/kg.

Package Weight and Size Limits

Maximum weight

Set the maximum weight that you will put in each box that you ship. (Note that you must use the same unit of measure throughout your store, either pounds or kilograms.) If the combined weight of all products in an order exceeds this weight, ShopSite will charge for multiple boxes. This value should be at least as large as the weight of the heaviest product that you sell.

Maximum size

Set the maximum length, width, and height that you will put in each box that you ship. If the combined dimensions of all products in an order exceeds this reference, ShopSite will charge for multiple boxes. This value should be at least as large as the size of the largest product (by each dimension) that you sell.

Space to reserve for packing material

Set the amount of packing material that will be used in orders. These numbers are subtracted from the maximum size dimensions when determining actual available space in a package.

Missing Product Weight or Size

Use minimum product weight

Check this box and enter a minimum product weight to have ShopSite charge shipping based on the minimum product weight for all products that have no weight defined.

Use minimum product size

Check this box and enter a minimum product length, width, and height (in inches) to have ShopSite charge shipping based on the minimum product dimensions for all products that have no dimensions defined.

E-mail alert settings

Check the boxes for "Zero weight or weight over the limit" and/or "No item size" to receive E-mail alerts whenever a product is added to the shopper's cart that meets the respective criteria.

E-mail address

Provide an email address for where you want the "zero weight" and "no size" alerts sent.

Minimum Order Weight

Use minimum order weight if total order weight is less

Check this box and enter a minimum weight to have ShopSite use the minimum order weight if the combined weight of all products in an order is less than the minimum specified.

Time-out

Number of seconds to wait for a response from UPS before informing the customer

Use the dropdown menu to select the number of seconds ShopSite should wait for a response from UPS for a returned rate. Defaults to 15.

Customer Messages

Header for Error Messages

Enter a description for the UPS error messages that will be displayed to the customer.

No UPS server response

Enter a message that you want customers to see when the UPS server does not respond after ShopSite requests shipping charges for an order. This should be a very rare occurrence.

No UPS service for shipping address

Enter a message that you want customers to see when there is no UPS service available for the shipping address. For example, if you have only enabled UPS Ground and the customer enters a shipping address that requires air delivery, this message would be displayed.

Buttons

Subscriber Info

Click this button to view your UPS User ID, password, and Access License key.

Zero Weight Products

Click this button to see a list of products in your store that have a weight of zero. Products with zero weight will not incur the correct shipping charges. In most cases, you should define a real weight for each product.

Click this button to go through the UPS registration process again. You should re-register if you need to change your store’s address or other information.