ShopSite Reports FAQs

Working with ShopSite

ShopSite Reports FAQs

Here is a list of questions about reports and statistics in your ShopSite store.

Why do my reports show that there are traffic and orders for my store, but I haven’t seen any?
How do I clear the reports and statistics counters?
What do those numbers on the Hosts Report mean?
How do I add a "hit counter" to my store so that I know how many people have visited?
How do I tell how many customers looked at each page in my store?

Why do my reports show that there are traffic and orders for my store, but I haven’t seen any?

This usually indicates that the report settings for the store have not been configured yet, so you are seeing information about traffic and sales in other stores, not your own store. Click Configure Reports on the Reports screen and follow the help for that screen to make sure that your reports are configured correctly.

How do I clear the reports and statistics counters?

Click Configure Reports on the Reports screen and then click the buttons for clearing counters and logs.

What do those numbers on the Hosts Summary mean?

The Hosts Summary shows you which servers and domains customers were at before coming to your store. If ShopSite cannot determine the name of a server, it displays the IP address.

How do I add a "hit counter" to my store so that I know how many people have visited?

ShopSite reports show both the number of hits and visitors to your store, so you shouldn’t need to add a "hit counter." If you want to add a hit counter anyway, the specific instructions for each vary somewhat. Most require you to paste some HTML into your page, and you can use the Text 3 field on your store’s main page for that. If the hit counter requires you to put any code into the <head> section of your page, you cannot do it with ShopSite Starter. For ShopSite Pro and ShopSite Manager, you can put the code into the Meta description field.

How do I tell how many customers looked at each page in my store?

Click Page Summary on the main Reports screen. The Page Summary screen shows you how many people visited each page in your store, as well as how many sales each page generated and the total amount of those sales.

ShopSite Help and Resource Center
February 13, 2004
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