Screen: ShopSite > Orders > Order Management

Order Management

In addition to viewing order information, the Order Management screen allows you to track the status of an order, add notes to an order, provide tracking information to the customer, and resend receipts.
Status
This field lists the last six actions relevent to the order. It might include: when it was placed; when the shipping tracking number was sent; or when the receipt was resent.
Merchant Notes
This section allows merchants to leave notes on orders. Use the text field to enter the note and click the "Add" button to append the entry to the bottom of the note. You can also edit the entire note to make changes to previous entries.
Bill To
The billing name and address on the order.
Ship To
The shipping name and address on the order.
Payment
This field contains information on the payment method used, transaction number, as well as information on the network from which the order was placed, such as the IP Address.
Shipping
This field contains information on the shipping method selected by the customer. Clicking the "Send Tracking" button will open a pop-up window with fields for entering and sending the order's tracking number.
Other Information
This field is contains information that may not be applicable to every order. For example, here you can find the name of the associate who referred the order, the type of device that placed the order, or the tax status of the order.
ShopSite Help and Resource Center
Last updated: September 12, 2013
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