Screen: ShopSite > Merchandising Tools > Product Reviews > Configure Product Reviews

Review Configuration

Main settings

Enable Reviews feature
Set the checkbox to enable the Reviews feature.
Who can write a review
Set the checkbox to only allow shoppers that have purchased the product to write reviews.

Note: If this field is set, the "Enable Email Reminder" field below must also be set, as it will be through the email reminder that the customer can choose to write a product review. If you want shoppers to be able to write product reviews from within your store, this field must be cleared.
Minimum review length
Specify the minimum number of characters to allow for a product review.
Maximum review length
Specify the maximum number of characters to allow for a product review.
Suggestions for the reviewers
Use this text box to provide shoppers with helpful suggestions when they write a review. Defaults to "Detailed reviews help other people the most. For example, you can list pros vs. cons, or you can review the product based on several criteria, such as ease of use, functionality, design, etc."
Enable Schema.org microdata
Set this checkbox to include additional HTML around products that may help with search engine optimization for the products that receive reviews.

Email reminder settings

Enable email reminder
Set this checkbox to send an email to shoppers, reminding them to write a review.

Note: This is the only way to get product reviews if the "Who can write a review" field above is set.
How many days before the reminder
Specify the number of days after receiving the order that ShopSite should wait before sending the reminder email. This defaults to '10'.
Email subject
The subject line for the reminder email. Defaults to "Would you like to review your recent purchase?"
Email content
The content of the reminder email. Defaults to "Dear [BUYER_NAME], You have recently purchased the following products:
[PRODUCT_LIST]
Would you like to review them?"
Product image size in emails
Send test email
Use this field to send a test email. The field is populated by default with the merchant email address, but you can change it to another address as desired. Click Send email to send the test email.

Human Validation settings

Enable CAPTCHA for shoppers
Set this checkbox to require human validation for reviews posted through product pages.
Enable CAPTCHA for buyers
Set this checkbox to require human validation for reviews posted through email reminders to submit a review.
CAPTCHA type
Select which CAPTCHA method to implement. You can see what the different methods look like by clicking the Test button under the Human Validation section of Payment Setup. Note that Sovemedia is no longer supporting the TYPE-IN CAPTCHA service. Choose one of the reCAPTHA options by Google.

Review display settings

Featured reviews
When enabled, featured reviews allow the merchant to present customers with the product reviews that best represent a product, both the positive and the negative, so customers can make the best decision for themselves.

Set the checkbox to display featured reviews. Provide the number of positive reviews and the number of negative reviews to display. ShopSite will select the longest reviews as featured reviews by default, but the merchant can manually select which reviews are to be featured.
Maximum number of stars
Provide the number of stars to use for rating a product. '5' and '10' are the most common, but any number can be used.
Star image
Select which image to use for the product rating.
Date format
Select which date format to use when displaying reviews.

The options include:
mm/dd/yyyy
dd.mm.yyyy
yyyy-mm-dd
Reviews page title
Provide the title for the reviews page. Defaults to "Reviews".
Text on reviews page
Provide any other text you want to appear on the reviews page.
Reviews page template
Select which template to use for the layout of the reviews page. Defaults to "rv_ReviewsDefault.sst".
Reviews page width
Select the width of the reviews page. Choose whether you want the width to be a set number of pixels or a percentage of the screen size. Remember: the reviews page is a popup window.
Text Color
Actively set the text color for the reviews page. This will overwrite whatever the default color is for the selected template.
Background Color
Actively set the background color for the reviews page. This will overwrite whatever the default color is for the selected template.
Link Color
Actively set the link color for the reviews page. This will overwrite whatever the default color is for the selected template. The link color is the color of the linking text.
Visited Link Color
Actively set the visited link color for the reviews page. This will overwrite whatever the default color is for the selected template. The visited link color is the color the link turns after it has been clicked. This includes returning to the page after clicking the link.
Active Link Color
Actively set the active link color for the reviews page. This will overwrite whatever the default color is for the selected template. The active link color is the color the link turns when moused over.

Review approval settings

Approve reviews
Select whether you want to approve all reviews manually or automatically approve reviews that meet certain criteria. The criteria can include rating minimums and can exclude reviews with blacklisted words. Click the "this list" link to add or remove words from the blacklist.
Note:

As adding reviews to a merchant's site requires republishing the HTML pages, setting automatic approval for the Product Reviews feature will not automatically post the reviews to the merchant's site. It will, however, pop up the "Publish" notification in the back office whenever a review is approved. The merchant will still need click "Publish" to post the review.

Email notification
Set the check boxes to have ShopSite email when there's a new pending review and/or when there is a new automatically approved review. You can specify an alternate email address to send the notifications, but the "Email adress" field defaults to the merchant address.

Text strings

Reviews
The heading that appears above the featured reviews on more info pages. Defaults to "Reviews".
Write a review
The text for the link to write a review. Defaults to "Write a review".
Be the first one to write a review
If no one has written a review yet, the "Write a review" text above is replaced by this text. Defaults to "Be the first one to write a review".
Read all reviews
The text for the link to the reviews page for a product. Defaults to "Read all reviews".
Featured positive reviews
The sub-heading that appears above the featured positive review(s) on the More Info page. Defaults to "Featured positive reviews".
Featured negative reviews
The sub-heading that appears above the featured negative review(s) on the More Info page. Defaults to "Featured negative reviews".
Name to display
The label for the text box where customers put their name when writing a review. Defaults to "Your name".
Your email (not displayed)
The label for the text box where customers put their email address when writing a review. Defaults to "Your email".
Review title
The label for the text box where customers put the title for the review when writing a review. Defaults to "Review title".
Please enter your name
The error text that appears when a customer forgets to fill in the "Your name" textbox when writing a review. Defaults to "Please enter your name".
Please enter your email
The error text that appears when a customer forgets to fill in the "Your email" textbox when writing a review. Defaults to "Please enter your email".
Please enter a valid email
The error text that appears when a customer enters an invalid email address in the "Your email" textbox when writing a review. Defaults to "Please enter a valid email".
Please enter review title
The error text that appears when a customer forgets to fill in the "Review title" textbox when writing a review. Defaults to "Please enter review title".
Please enter product rating
The error text that appears when a customer forgets to rate the product when writing a review. Defaults to "Please enter product rating".
Please write a longer review, at least
The error text that appears when a customer's review does not meet the minimum number of characters required for a review to be accepted. (See "Minimum review length", above) When displayed, this text is followed by the value provided in the Minimum review length field above, then the " characters" field below. The entire error text is taken from the "Please write a longer review, at least" field + the "Minimum review length" field + the " characters" field. Defaults to "Please write a longer review, at least".
 characters
The error text that appears when a customer's review does not meet the minimum number of characters required for a review to be accepted. (See "Minimum review length", above) This text is preceded by the "Please write a longer review, at least" field above, and by the value provided in the Minimum review length field above. The entire error text is taken from the "Please write a longer review, at least" field + the "Minimum review length" field + the " characters" field. Defaults to " characters".
Write your review
The label for the text box where customers put the text of their review. Defaults to "Write your review".
Remaining characters
The label next to the number of remaining characters for the review. Defaults to "Remaining characters".
CAPTCHA error. Try again.
The error text that appears when a customer enters an invalid CAPTCHA. Defaults to "Please enter a valid email".
Submit review
The text on the submit button. Defaults to "Submit review".
Cancel
The text on the Cancel link. Defaults to "Cancel".
Working...
The text that appears on the "Submit review" button while CAPTCHA is verified. The button is disabled while CAPTCHA is verified, but this message should keep customers from repeatedly clicking the "Submit review" button. Defaults to "Working...".
By
The label that appears next to the reviewer's name above the review. Defaults to "By".
reviews (in "5 reviews" etc.)
The text that appears after the number of approved reviews on the More info page. this lets customers know the total number of reviews written for the product. Defaults to "reviews".
No reviews for this product.
The text that in the Featured Reviews section that appears when there are no approved reviews for the product. Defaults to "No reviews for this product."
Average rating
Label next to the stars that show the average rating for the product on the product more info page. Defaults to "Average rating"
Your rating
Label next to the stars rating on the Write a review popup. Defaults to "Your rating"
Type the following words
The label that appears above the CAPTCHA of the Review Submission popup. Defaults to "Type the following words".
Thank you for your review!
The message to display after the customer submits the review if ShopSite is set to automatically approve reviews. Defaults to "Thank you for your review!"
Thank you for your review! Give us a couple of days to go over it (we won't edit anything, just approve it or not).
The message to display after the customer submits the review if reviews must be manually approved. Defaults to "Thank you for your review! Give us a couple of days to go over it (we won't edit anything, just approve it or not)."
Close this window
The text for the button that will close the reviews popup after the shopper submits the review. This button appears when shoppers are allowed to review products that they haven't purchased. Defaults to "Close this window".
Go to store front
The text for the button that will close the reviews popup after the customer submits the review. This button appears when customers review products that they've purchased by clicking the emailed link. Defaults to "Go to store front"

ShopSite Help and Resource Center
Last updated: November 2, 2015
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