Configure Customer Registration

Use this screen to enable and disable customer registration, and to configure some security and layout options.

Customer Registration

These fields enable customer registration and set whether registration is required or optional.

Customer Registration

Set this field to On to enable customer registration, or Off to stop using customer registration in your store.

Shoppers must register

Set this field to Yes to require that customers register before completing a purchase in your store. Set this field to No to make registration optional.

Ask shopper to sign-in on cart screen (via pop-up)

Set this field to Yes to prompt shoppers to sign in or register the first time they visit the cart screen.

Pop-up Sign-In screen

Set this field to Yes and when the shopper clicks on the account/customer registration text or icon, the sign-in screen will pop-up and overlay the screen the shopper is viewing. If not enabled the shopper is taken to a separate sign-in page.

Account Creation

These fields help customers to accurately enter usernames and passwords when registering.

Shopper must enter sign in name

Customers must enter their e-mail address as their sign-in name for your store. Select whether they only need to enter it once, or twice to help detect typing errors.

Shopper must enter password

Select the number of times that a customer must enter their password when they initially register at your store. They will only see asterisks (***) instead of the characters that they type, so requiring them to enter it twice helps to ensure that they typed it correctly.

Shopper must pass CAPTCHA

CAPTCHA is a mechanism to prove that a shopper is not a robot. You can see what the different methods look like by clicking the Test button under the Human Validation section of Payment Setup. Note that Sovemedia is no longer supporting the TYPE-IN CAPTCHA service. Choose one of the reCAPTHA options by Google.

Save Payment Information

Select whether or not registered customers can save payment information such as a credit card number. Allowing customers to save their credit card number makes checking out convenient and easy for registered customers, but with it comes the risk that a hacker could compromise the stored card numbers.

E-Mail Format Default

Select whether E-mail sent to the customer will be in a text or HTML format.

Show Company input

Select whether a "Company" field will be provided for the customer.

Merchant E-mail Notification of New Registered Customer

Receive email notifications when new customers register.

Send E-mail To Merchant when a Customer Registers

Select whether or not you want to be notified via email whenever a new customer registers with your store.

E-mail Subject Line

Provide the subject line for the email notification. You can use the [Name] and [StoreID] placeholders in the subject line. Defaults to "ShopSite: [Name] Registered for [StoreID]".

E-mail Address to send to

Provide the destination email address for the new registered customer notification email. Defaults to the merchant email address defined under Preferences > Hosting Service.

Sign In

The Sign In fields affect what happens when a customer signs in to use their account.

Minimum password length

Specify the minimum number of characters required for a customer password.

Allowed sign in attempts

Set how many times a customer will be allowed to try to log in. If a customer enters an incorrect e-mail address or password the specified number of times, the customer will be required to use the I forgot my password feature to set a new password by answering the challenge question correctly.

Inactive minutes before being signed out

Sets the number of minutes that a customer is considered "signed in" if there is no activity, such as making changes to the cart contents or customer registration screens. Customers will be signed out as a security measure if this time limit is reached, and they will have to sign in again to continue shopping as a registered customer. As another security precaution, customers are automatically signed out when they complete a purchase.

Challenge Phrase

Customers will be required to answer a challenge question in order to reset forgotten passwords. You can configure up to four different questions the customer can save an answer for.

Allowed Challenge Phrase attempts

Set the number of consecutive wrong answers to the challenge question before ShopSite locks the account and tells the customer to contact the merchant.

Challenge Phrase Questions

Type the challenge questions that customers can choose from when registering with your store. You can leave the three default questions and provide a fourth question if you wish, or change any of the questions.

After a customer has selected a question and registered with the store, the question is stored with their account information. Any subsequent changes to the questions on this screen will not affect the questions selected by previously-registered customers.

Registration Screen Layout

The Registration Screen Layout fields affect the look of all customer registration pages that customers see.

Registration Template

The layouts of all registration pages are defined by a template that contains ShopSite’s custom template tags. You can select a template from the drop-down list. If you would like to change the look and layout of one or more customer registration pages, you can build your own template from scratch, or copy the existing template and make changes to your copy. You can learn more about custom templates in the Custom Template Help.

Text at top of Customer Registration screens

Enter any text or HTML that you want to appear at the top of all customer registration pages.

This field supports use of the HTML Editor.

Text at bottom of Customer Registration screens

Enter any text or HTML that you want to appear at the bottom of all customer registration pages.

This field supports use of the HTML Editor.

Link

Customer Registration Link

If customer registration is enabled, links will be automatically included on the Shopping Cart screen and on some store pages (depending on your store theme). You can use this sample JavaScript to create Customer Registration links on pages that do not already have links, including custom pages. This script generates links identical to the ones generated by the [-- RegistrationSignIn --] template tag. See Customer Registration Links for more information.

Facebook

See Setting up Facebook Connect with ShopSite for more information.

Add Facebook Login

Select whether or not Facebook Connect is enabled for customer registration.

Facebook App ID/API Key

This field should match the "App ID/API Key" provided by Facebook for your store's app. See Facebook Connect for ShopSite for more information.

Facebook App Secret

This field should match the "App Secret" provided by Facebook for your store's app. See Facebook Connect for ShopSite for more information.

Site URL

This field should match the "Site URL" that you specified for your store's app.

Customer Registration These fields enable customer registration and set whether registration is required or optional.
Customer Registration	Set this field to On to enable customer registration, or Off to stop using customer registration in your store.
Shoppers must register	Set this field to Yes to require that customers register before completing a purchase in your store. Set this field to No to make registration optional.
Ask shopper to sign-in on cart screen (via pop-up)	Set this field to Yes to prompt shoppers to sign in or register the first time they visit the cart screen.
Pop-up Sign-In screen	Set this field to Yes and when the shopper clicks on the account/customer registration text or icon, the sign-in screen will pop-up and overlay the screen the shopper is viewing. If not enabled the shopper is taken to a separate sign-in page.
Account Creation These fields help customers to accurately enter usernames and passwords when registering.
Shopper must enter sign in name	Customers must enter their e-mail address as their sign-in name for your store. Select whether they only need to enter it once, or twice to help detect typing errors.
Shopper must enter password	Select the number of times that a customer must enter their password when they initially register at your store. They will only see asterisks (***) instead of the characters that they type, so requiring them to enter it twice helps to ensure that they typed it correctly.
Shopper must pass CAPTCHA	CAPTCHA is a mechanism to prove that a shopper is not a robot. You can see what the different methods look like by clicking the Test button under the Human Validation section of Payment Setup. Note that Sovemedia is no longer supporting the TYPE-IN CAPTCHA service. Choose one of the reCAPTHA options by Google.
Save Payment Information	Select whether or not registered customers can save payment information such as a credit card number. Allowing customers to save their credit card number makes checking out convenient and easy for registered customers, but with it comes the risk that a hacker could compromise the stored card numbers.
E-Mail Format Default	Select whether E-mail sent to the customer will be in a text or HTML format.
Show Company input	Select whether a "Company" field will be provided for the customer.
Merchant E-mail Notification of New Registered Customer Receive email notifications when new customers register.
Send E-mail To Merchant when a Customer Registers	Select whether or not you want to be notified via email whenever a new customer registers with your store.
E-mail Subject Line	Provide the subject line for the email notification. You can use the [Name] and [StoreID] placeholders in the subject line. Defaults to "ShopSite: [Name] Registered for [StoreID]".
E-mail Address to send to	Provide the destination email address for the new registered customer notification email. Defaults to the merchant email address defined under Preferences > Hosting Service.
Sign In The Sign In fields affect what happens when a customer signs in to use their account.
Minimum password length	Specify the minimum number of characters required for a customer password.
Allowed sign in attempts	Set how many times a customer will be allowed to try to log in. If a customer enters an incorrect e-mail address or password the specified number of times, the customer will be required to use the I forgot my password feature to set a new password by answering the challenge question correctly.
Inactive minutes before being signed out	Sets the number of minutes that a customer is considered "signed in" if there is no activity, such as making changes to the cart contents or customer registration screens. Customers will be signed out as a security measure if this time limit is reached, and they will have to sign in again to continue shopping as a registered customer. As another security precaution, customers are automatically signed out when they complete a purchase.
Challenge Phrase Customers will be required to answer a challenge question in order to reset forgotten passwords. You can configure up to four different questions the customer can save an answer for.
Allowed Challenge Phrase attempts	Set the number of consecutive wrong answers to the challenge question before ShopSite locks the account and tells the customer to contact the merchant.
Challenge Phrase Questions	Type the challenge questions that customers can choose from when registering with your store. You can leave the three default questions and provide a fourth question if you wish, or change any of the questions. After a customer has selected a question and registered with the store, the question is stored with their account information. Any subsequent changes to the questions on this screen will not affect the questions selected by previously-registered customers.
Registration Screen Layout The Registration Screen Layout fields affect the look of all customer registration pages that customers see.
Registration Template	The layouts of all registration pages are defined by a template that contains ShopSite’s custom template tags. You can select a template from the drop-down list. If you would like to change the look and layout of one or more customer registration pages, you can build your own template from scratch, or copy the existing template and make changes to your copy. You can learn more about custom templates in the Custom Template Help.
Text at top of Customer Registration screens	Enter any text or HTML that you want to appear at the top of all customer registration pages. This field supports use of the HTML Editor.
Text at bottom of Customer Registration screens	Enter any text or HTML that you want to appear at the bottom of all customer registration pages. This field supports use of the HTML Editor.
Link
Customer Registration Link	If customer registration is enabled, links will be automatically included on the Shopping Cart screen and on some store pages (depending on your store theme). You can use this sample JavaScript to create Customer Registration links on pages that do not already have links, including custom pages. This script generates links identical to the ones generated by the [-- RegistrationSignIn --] template tag. See Customer Registration Links for more information.
Facebook See Setting up Facebook Connect with ShopSite for more information.
Add Facebook Login	Select whether or not Facebook Connect is enabled for customer registration.
Facebook App ID/API Key	This field should match the "App ID/API Key" provided by Facebook for your store's app. See Facebook Connect for ShopSite for more information.
Facebook App Secret	This field should match the "App Secret" provided by Facebook for your store's app. See Facebook Connect for ShopSite for more information.
Site URL	This field should match the "Site URL" that you specified for your store's app.