Optimal Payments Settings

Overview

If you have a Optimal Payments (formerly SureFire) merchant account, you can configure ShopSite to process credit card orders in real time. Your customers can enter their credit card information (including billing address) on the shipping screen and ShopSite will forward that information to Optimal Payments for verification. If the information is correct and there are funds available to cover the cost of the order, Optimal Payments will tell ShopSite that the order is authorized and ShopSite will display a receipt to the customer.

After you ship an order, you can go to the Orders screen in the back office, select the order, and then click Bill Orders to start the process to receive payment. ShopSite will send a request to Optimal Payments to capture the funds for that order, and the funds will be transferred to your merchant account, usually within a couple of business days.

Click here to begin the application process for a Optimal Payments account.

ShopSite Setup

After you have registered with Optimal Payments and received your merchant information, follow these steps to configure your ShopSite store to use Optimal Payments for payment processing:

Go to the Commerce Setup screen in ShopSite and click Payment.

In the Credit Card Processing section of the screen, click the Optimal Payments radio button.

Click Configure Processor, which brings you to a screen containing the fields listed below. Fill in the fields with the information for your store.

Merchant ID

Enter your Optmal Payments user name, which was sent to you in an e-mail message when your Optimal Payments account was set up. Be sure to enter the user name for real-time transaction processing, not the one for accessing Optimal Payments’ merchant interface on the Web.

Merchant Password

Enter your Optimal Payments password, which was sent to you in an e-mail message when your Optimal Payments account was set up. Be sure to enter the password for real-time transaction processing, not the one for accessing the merchant interface on the Web.

Account Number

Enter your Optimal Payments account number, given to you when you received your Optimal Payments account.

Verification

Choose payment verification and security options that you would like ShopSite to use with Optimal Payments payment processing.

Display CVV2 Entry Box

Check this box to have ShopSite include a text box on the order form for customers to enter the CVV2 value from their credit cards. See the Payment Setup help for an explanation of CVV2.

Require CVV2 Entry

Check this box to make the CVV2 field a required field on the order form.

Display Error Details

Check this box only when setting up a new Optimal Payments account and making test purchases. If there are any problems with the transactions, the customer will see details about the error. Hopefully that customer is only you making test purchases. Turn this option off when you are ready to accept real transactions.

Reject on AVS Failure

Check this box to enable the Optimal Payments Address Verification Service for transactions in your account. If the billing address entered by the customer does not match what the Optimal Payments system thinks it should be, the transaction will not be authorized. This is optional; you do not have to enable AVS.

Note:

When an AVS check fails, the gateway notifies ShopSite of the failure, but still authorizes the transaction. If you have configured ShopSite to reject on AVS faiure, the order will not go through and no funds will be transferred from the customer’s account to the merchant account.

However, the gateway still places a "hold" on the customer’s account for the amount of the order. The authorization will eventually time out and the hold will be released, but you may see the authorization when you view transactions in your gateway account.

When using this option, do NOT use the 'Purchase' option for the payment operation, because the 'Purchase' option will cause the payment to be both authorized and settled, and would not time out if the orders were rejected because of AVS failure.

Transaction Type

Operation

Select the type of transaction that you want ShopSite to process when a customer places an order. For most situations, you should leave this set to Authorize-Settle. If your store sells digital download products, you may want to set this to Purchase to ensure that the funds are actually captured before customers are given access to the online products.

Click Save Changes after you have entered your information. At this point, you may want to place some test transactions to verify that everything is set up correctly.