FedEx Shipping Configuration

If you have not previously configured FedEx shipping, you will be required to Register for FedEx Shipping before seeing this screen. After you have entered your FedEx account information, you can configure various options that will determine how shipping costs will be calculated.

Note:

When using a real-time shipping quote service, you should also set up a simple shipping table (such as Flat Shipping) to use as an alternate in case of a time-out waiting for the real-time quote provider. The simple shipping rate will be displayed, even when real-time shipping rates are available, so you should name and set your rates in an appropriate manner.

Note:

FedEx shipping is currently only available to merchants shipping from locations within the United States.

FedEx Services

This section configures which FedEx shipping methods you will allow.

Ground Shipping

Select which type of FedEx Ground shipping you will use. Select the radio button beside FedEx Home Delivery if you ship primarily to residential addresses. Select the radio button for FedEx Ground if you ship primarily to other businesses. Select the radio button beside Not used if you do not want to offer FedEx Ground delivery.

Express Shipping

Select what express shipping services you want to offer. You may offer any, all, or none of the options by checking or un-checking the box beside the service name.

Express Delivery Type

Select whether your express shipping is primarily to business or to residences by selecting the appropriate radio button.

FedEx Dropoff Type

Select Dropoff Type

Select the radio button beside the package dropoff method you will use.

FedEx Special Services

Select Special Services

Select any special services, such as COD payment, Sign On Delivery, or Saturday pickup or delivery. COD payment and sign on delivery require additional selections for how they should be handled.

Maximum Package Weight

Maximum weight per package

Select the maximum weight an individual package can weigh. Multiple products in an order will be combined in a single package up to the specified weight. The maximum allowed weight for FedEx Home Delivery (Ground) is 70 lbs. For other services, the maximum weight is 150 lbs.

Minimum Order Weight

A Minimum Order Weight can be substituted if the estimated package weight is below a specified level.

Use minimum order weight if total order weight is less

Check the box to use a minimum order weight, then enter the weight you want to use as a minimum. If the total order weight is below the minimum weight, FedEx will calculate the costs based off the minimum weight value.

Missing Product Weight

ShopSite allows you to indicate a weight per product, which will be used to calculate the order weight. If you have not indicated a product weight, you can apply a generic product weight, and have ShopSite notify you when products without a weight are ordered.

E-mail alert settings

Click the Change button to configure E-mail alert options. Clicking the button will create a pop-up window that will let you turn e-mail notification on or off, specify a recipient e-mail address, and a message that will be sent.

Use minimum product weight

Check the box to automatically apply a minimum product weight for products without a weight specified. Enter the minimum weight to be used in the text box.

Customer Messages

Configure messages customers will see if ShopSite encounters an error trying to calculate FedEx shipping costs.

Header for Error Messages

The text in this box will be included at the beginning of any FedEx error message the customer sees.

No FedEx server response

The text in this box will appear in the error message if ShopSite is unable to contact the FedEx server to calculate shipping costs.

No FedEx service for shipping address

The text in this box will appear in the error message if FedEx indicates they do not ship to the address specified.

Buttons

Clicking on Zero Weight Products or Save will save your changes made on this screen. Any other button will abandon your changes.

FedEx User Info

Click on this button to view your FedEx account information.

Zero Weight Products

Click this button to see a list of products in your store that do not have shipping weights specified.

Re-subscribe FedEx

Click this button if you want to change your FedEx account.

Save

Click this button to save changes on this screen and return to the Shipping Configuration screen.

Cancel

Click this button if you want to abandon your changes and return to the Shipping Configuration screen.

FedEx Services This section configures which FedEx shipping methods you will allow.
Ground Shipping	Select which type of FedEx Ground shipping you will use. Select the radio button beside FedEx Home Delivery if you ship primarily to residential addresses. Select the radio button for FedEx Ground if you ship primarily to other businesses. Select the radio button beside Not used if you do not want to offer FedEx Ground delivery.
Express Shipping	Select what express shipping services you want to offer. You may offer any, all, or none of the options by checking or un-checking the box beside the service name.
Express Delivery Type	Select whether your express shipping is primarily to business or to residences by selecting the appropriate radio button.
FedEx Dropoff Type
Select Dropoff Type	Select the radio button beside the package dropoff method you will use.
FedEx Special Services
Select Special Services	Select any special services, such as COD payment, Sign On Delivery, or Saturday pickup or delivery. COD payment and sign on delivery require additional selections for how they should be handled.
Maximum Package Weight
Maximum weight per package	Select the maximum weight an individual package can weigh. Multiple products in an order will be combined in a single package up to the specified weight. The maximum allowed weight for FedEx Home Delivery (Ground) is 70 lbs. For other services, the maximum weight is 150 lbs.
Minimum Order Weight A Minimum Order Weight can be substituted if the estimated package weight is below a specified level.
Use minimum order weight if total order weight is less	Check the box to use a minimum order weight, then enter the weight you want to use as a minimum. If the total order weight is below the minimum weight, FedEx will calculate the costs based off the minimum weight value.
Missing Product Weight ShopSite allows you to indicate a weight per product, which will be used to calculate the order weight. If you have not indicated a product weight, you can apply a generic product weight, and have ShopSite notify you when products without a weight are ordered.
E-mail alert settings	Click the Change button to configure E-mail alert options. Clicking the button will create a pop-up window that will let you turn e-mail notification on or off, specify a recipient e-mail address, and a message that will be sent.
Use minimum product weight	Check the box to automatically apply a minimum product weight for products without a weight specified. Enter the minimum weight to be used in the text box.
Customer Messages Configure messages customers will see if ShopSite encounters an error trying to calculate FedEx shipping costs.
Header for Error Messages	The text in this box will be included at the beginning of any FedEx error message the customer sees.
No FedEx server response	The text in this box will appear in the error message if ShopSite is unable to contact the FedEx server to calculate shipping costs.
No FedEx service for shipping address	The text in this box will appear in the error message if FedEx indicates they do not ship to the address specified.
Buttons Clicking on Zero Weight Products or Save will save your changes made on this screen. Any other button will abandon your changes.
FedEx User Info	Click on this button to view your FedEx account information.
Zero Weight Products	Click this button to see a list of products in your store that do not have shipping weights specified.
Re-subscribe FedEx	Click this button if you want to change your FedEx account.
Save	Click this button to save changes on this screen and return to the Shipping Configuration screen.
Cancel	Click this button if you want to abandon your changes and return to the Shipping Configuration screen.