Screen: ShopSite > Commerce Setup > Order System > Email

Email

Use these fields to customize the e-mail receipt that the customer and merchant will receive.

Customer E-Mail Receipt In HTML Format
Check this box to have ShopSite send customer receipts in HTML format instead of plain text.
Merchant e-mail address
This field controls the e-mail address from which the order notifications will be sent.
Order notifications Cc
This field allows merchants to send carbon copies (Cc) of the order notifications to multiple e-mail accounts. Only one e-mail address is allowed on each line.
Subject Line for the Merchant's Receipt Email

This field controls the subject line of the order receipt emails that are sent to the merchant. It defaults to "Order number ORDERNUM from NAME for STOREID", but allows for customization, including the use of tags (as is demonstrated in the default message). The allowed tags include:

  • ORDERNUM (The number assigned to this order.)
  • NAME (The name provided by the customer during checkout.)
  • STOREID (The unique identifier of the store. This value is also contained in the store’s store.auth file.)
  • ORDERTOTAL (The complete order total, after taxes, shipping, etc.)
  • SUBTOTAL (The order total before taxes, shipping, etc.)
  • COMPANY (The company name provided by the customer during checkout. As the company name is an optional field, if it is not present, this field will default to the NAME field.)
Email address to use as From address on merchant email notifications
Instead of using the customer's email address as the sender for order notifications sent to the merchant, ShopSite can be configured to replace the customer's email address with an alternative address. This can be particularly useful for when emails from customers are being blocked by a spam filter. By specifying which email address to use, merchants can also quickly filter through orders.
Subject Line for the Customer's Receipt Email
This field controls the subject line of the order receipt emails that are sent to the customer. It defaults to "Your Receipt Order Number: ORDERNUM", but allows for customization, including the use of the ORDERNUM tag (as is demonstrated in the default message).
Text at the Bottom of the E-Mail Receipt
The text you enter here will appear on the bottom of the e-mail messages that your customers receive after placing orders. The e-mail receipt shows the order information, including the products that were ordered, all charges and discounts, and the billing and shipping addresses. ShopSite does not send any additional e-mail messages to customers after sending the e-mail receipt. For example, ShopSite does not send a message when an order has been shipped.

This field supports use of the HTML Editor.


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Last updated: March 01, 2010
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