Screen: ShopSite > Preferences > Inventory Tracking

Inventory Tracking

ShopSite's inventory tracking feature allows you to let ShopSite track the amount of stock you have on hand and notify you of low-stock and out-of-stock conditions, and optionally prevent customers from adding products to the cart if they are out-of-stock. If you only want to track some products, you can enable inventory tracking for your entire store, but only activate it for those particular products.

Store-wide Inventory Tracking
 Select how you want to do inventory tracking in your store:
  • Select ShopSite Inventory Tracking to use the built-in inventory tracking method.
  • Select Custom Inventory Tracking Add-on if you have a third-party add-on module you wish to use, then click Configure to configure your add-on.
  • Select None if you do not want to track product inventory in your ShopSite store.

Low Stock Notification

ShopSite can send you an e-mail each time the Quantity on Hand for a product drops below that product's Low Stock Threshold. ShopSite will include the Product Name and Quantity on Hand, along with any other information you specify here, in the e-mail message.
To Specify the e-mail address you want the Low Stock Notification set to. If you leave this blank, ShopSite will not send an e-mail.
Subject Enter text to be put in the notification e-mail subject line.
Message You may optionally enter text to include in the e-mail notification. This will be included in the message body along with the Product Name and current Quantity on Hand

Out of Stock Notification

If you are using built-in inventory tracking, ShopSite will send you an e-mail each time the Quantity on Hand for a product drops below that product's Out of Stock Threshold. ShopSite will include the Product Name and Quantity on Hand, along with any other information you specify here, in the e-mail message.
To Specify the e-mail address you want the Out of Stock Notification set to. If you leave this blank, ShopSite will not send an e-mail.
Subject Enter text to be put in the notification e-mail subject line.
Message You may optionally enter text to include in the e-mail notification. This will be included in the message body along with the Product Name and current Quantity on Hand

Cannot Order Notification

If you are using built-in inventory tracking, ShopSite will send you an e-mail each time a customer tries to add an Out of Stock product to the shopping cart. ShopSite wil include the Product Name and Quantity on Hand, along with any other information you specify here, in the e-mail message.
To Specify the e-mail address you want the Cannot Order Notification set to. If you leave this blank, ShopSite will not send an e-mail.
Subject Enter text to be put in the notification e-mail subject line.
Message You may optionally enter text to include in the e-mail notification. This will be included in the message body along with the Product Name and current Quantity on Hand
Note:
ShopSite does not decrement the product inventory until after a customer has completed an order. Because of the time which can pass between adding a product to the cart and completing an order, multiple customers who place orders at the same or close to the same time could place orders for more of an item than you have in inventory. It is a good idea to set your out-of-stock limit high enough above your actual quantity on hand to ensure your ability to fulfill orders placed if such a situation occurs.

Item Unavailable Message

When the Quantity on Hand for a product goes below the Out of Stock Threshold, ShopSite will prevent customers from adding the product to the cart or proceeding to the billing/shipping information screen, and will display this message.
Message Enter the text to display to customers who try to checkout with an out of stock product in their shopping cart. You may want to suggest that the customer try again later, after you have replenished your inventory.

Item Available Message

ShopSite will not allow customers to proceeding to the billing/shipping information screen if the product quantity in the shopping cart would cause the Quantity on Hand to go below the Out of Stock Threshold. This message will be displayed to the customer when this happens.
Message Enter the text to display to customers who try to checkout with more than the available quantity of a product in their shopping cart. You may want to suggest lowering the quantity for the product or that the customer try again later, after you have replenished your inventory.

Shopping cart Out of Stock message text

This text is included with the Product Name and Quantity on Hand information displayed in notification e-mails and in the checkout failure messages to the customer.
Product Text to precede the product name.
In stock Text to precede the maximum quantity a customer will be allowed to checkout with.
Quantity on Hand Text to precede the current Quantity on Hand.
Checkout Suspended Text to notify customer that the checkout process can not complete because the product inventory is too low.

After you have configured your global inventory tracking settings, click Save Changes to save your settings, or click Cancel to abandon your changes, and return to the Store Preferences screen.

ShopSite Help and Resource Center
Last updated: September 25, 2008
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