This information is only displayed if you are using Merchant Key (asymmetric) encryption. If Merchant Key encryption is turned on, the merchant must upload the Merchant Key in order to view credit card information. If the key has not been uploaded, the CC Information will be Locked (not viewable). To unlock the payment information, click on Locked to be taken to the Upload Merchant Key screen. After uploading the Merchant Key, the CC Information will become Unlocked and viewable by the merchant. You can click on Unlocked to have ShopSite expire the session and remove the decryption key from the server.

Select one or more orders in the list that you would like to view and click View Orders. You can view one, several, or all of your orders this way. You can also print your orders by clicking the Print button. If you are selling digital dowload products, you can send download keys to customers from this screen.

A Packing Slip is an order without the payment information, which can be used by order fulfilment personnel. Select the orders you want to view packing slips for, then click the View Packing Slip button to view the packing slips, where you can Print them.

This button will only appear if you are using real-time credit card processing. In a nutshell, orders are authorized when a customer clicks the Submit This Order button. If the order cannot be authorized, the customer will be notified of that and invited to re-enter the credit card information. Therefore, if the order appears on the Orders screen, you know that the payment has already been authorized. However, the customer’s card will not be billed (that is, the funds will not be captured) until you select the order from the list on the Orders screen and click Bill Orders. After you have billed the order, you can delete the order by clicking Delete Orders (see below). If you do not wish to complete the transaction, you may delete the order without billing it.

This button will appear if you are accepting payments via Google Checkout. When a customer pays for an order using Google Checkout, the fund transfer will be authorized, ensuring the funds for the purchase are available. After you ship the order, you can capture the funds to your merchant account by selecting the order number from the list and clicking on the Bill Google Orders button.

Just as you can view one, several, or all your orders at once, you can delete them from your store after you have finished processing them. Be careful you don't delete your orders before you have collected payment information.

Use the search feature to find orders based off specified criteria. See the Merchant Search help page for more information.

Click this button to display all orders. This is especially useful to replace the results of a previous search with a list of all orders.

Click this button to go to the Database Download screen where you can download your orders to your local computer. You can download order information in three formats; click these links for more information:

Shop Site uses an intruder detection system and other security features to help protect your vital information. The Security button will take you to a screen that allows you to view and manage your security status.

Click on the Configure button to add header and footer information to the Order information and Packing Slips, and to configure whether or not to display prices on the Packing Slips.